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Our Team

The lifeblood of the Holbrook Regional Emergency Communication Center is its team of telecommunicators, who are responsible for a variety of technical and dispatching work related to the answering of all emergency and non-emergency telephone calls and alarms in support of the Center’s operations.

Stephan Hookie | Director
shooke@ncrecc.com

Kenneth Terrill | Deputy Director
kterrill@ncrecc.com

Paul Bowler | Training / Supervisor
pbowler@ncrecc.com

Brian Kerins | Interoperability Coordinator / Lead
bkerins@ncrecc.com

Maggie Duggan | Administrative Assistant
mduggan@ncrecc.com

Katelyn Sylvia | Assistant Director
ksylvia@ncrecc.com

Kevin Austin | Operations Manager
kaustin@ncrecc.com

Jenna DeGrace | QA/QI Analyst / Supervisor
jdegrace@ncrecc.com

Joseph Gracia | IT Network Administrator
jgracia@ncrecc.comtor

Supervisors

Chris King | Supervisor, Group A
cking@ncrecc.com

Daniel Hart | Supervisor, Group B / 911 Liaison
dhart@ncrecc.com

Joseph Ecord| Acting Supervisor, Group C
jecord@ncrecc.com

Dan Eshner| Acting Supervisor, Group D
deshner@ncrecc.com

Lead Telecommunicators

Kelly Donovan | Group A
kdonovan@ncrecc.com

William Tkaczuk | Group A
wtkaczuk@ncrecc.com

Madelyn Oteri | Group B
moteri@ncrecc.com

Delia Merrick | Group B
dmerrick@ncrecc.com

Kylee Smith | Group B
ksmith@ncrecc.com

Jonathan Marx | Group C
jmarx@ncrecc.com

Ashley Gardner | Group D
agardner@ncrecc.com

Phil Pattison | Group D
ppattison@ncrecc.com

Job duties of telecommunicators include, but are not limited to:

  • Receiving and recording telephone calls and requests for service or information, obtaining all necessary information from callers or walk-ins who are making complaints, reporting incidents or requesting service, and dispatching fire, rescue and emergency medical services to calls as required.
  • Maintaining constant and diligent monitoring of all Center systems and immediately responding to all requests for assistance or service from field units.
  • Operating the dispatch computer and maintaining an up-to-date log during the course of a shift.
  • Monitoring all radio frequencies and equipment within the Center, and dispatching appropriate units for all alarms received by the department.
  • Answering inquiries from and providing information to the public concerning such things as directions, special events, municipal services, etc., as well as directing the public to appropriate sources of information and appropriate personnel.
  • Maintaining fire incident reporting of Computer Aided Dispatching systems, and providing assistance and guidance to the general public.
  • Maintaining all certifications, licenses and professional associations in order to keep abreast of current dispatching trends and procedures.
  • Maintaining all departmental logs and records related to dispatching for fire services.

Telecommunicators report to a team of four supervisors, who are responsible for Emergency Medical Dispatch (EMD) oversight and operational supervision duties in the Center. This includes supervising telecommunicators in the performance of call answering, dispatching and all other duties.

Supervisors also ensure compliance with the policies of Emergency Communications; ensure employees’ training is current; and oversee staff scheduling.

Supervisors are also responsible for dispatch, call-taking and other telecommunicator duties, as needed.